July 12, 2024

H-E-B launches express two-hour delivery with Favor

SAN ANTONIO –  H-E-B announced a new service with Favor that allows their customers to get their grocery essentials delivered in two hours or less.

It’s called Express Delivery and it’s powered by Favor. Customers can choose up to 25 items from a curated list of select products and essentials such as dairy, meat, produce, beer, wine and more.

A dedicated Favor runner will contact the person placing the order if there are any substitutions or items unavailable while they get the order.

“This new service is another way H-E-B and Favor are working together to respond to unprecedented demand during this crisis to get Texans the essentials they need, when they need them,” said Jag Bath, H-E-B Chief Digital Officer and Favor CEO. “We continue increasing H-E-B Curbside and Home Delivery availability for customers who want to place orders in advance for same day, next day or later — and now, with Express Delivery, Texans can get two-hour delivery on up to 25 items when they need an immediate option.”

The service is available seven days a week from 11 a.m. till 6:30 p.m. via the Favor app or FavorDelivery.com.

Express Delivery includes a $4.98 two-hour delivery fee (regularly $9.95) and a $10 tip which goes entirely to the Runner who runs inside the nearest store, shop, and deliver the items to your doorstep.

H-E-B is committed on serving it’s community with their Senior Support Program to provide seniors (60+) with delivery of groceries and essential items via web or dedicated phone line at 1-833-397-0080 11 a.m. till 3 p.m. seven days a week.

For seniors utilizing this program, the service and delivery fees are waived only requiring a $10 Runner tip. But Texans can donate to the Senior Support Fund at their website or after placing an order on the app to make it affordable to those seniors that rely on this service the most. 100% of the contributions are applied to the seniors’ orders to ensure they have access to low-cost home delivery during this crisis keeping them safe at home.