April 12, 2024

City council approves CPS Energy to suspend late fees temporarily

CPS Energy customers late fees have been waived during the COVID-19 pandemic. In an unanimous vote, the city council motioned on the ordnance.

This comes after CPS Energy temporarily suspending disconnections during the pandemic. CPS also stated that they will waive the late fee if the customer establishes a payment plan with the local utility company in their current disconnection suspension period.

“We continue to stand ready to help our customers in need with the suspension of disconnects and the waiving of late fees,” said Paula Gold-Williams, President & CEO of CPS Energy. “We thank our Board of Trustees, which includes Mayor Ron Nirenberg, and the San Antonio City Council for approving these measures. Along with providing our customers with information about our assistance programs, we will continue to connect them with partner organizations that can also provide help during this trying time. Additionally, we are also raising funds for our Residential Energy Assistance Partnership (REAP) to help customers pay their bills.”

Officials with CPS Energy said in a statement:

“at some point in the future, we will also provide an additional 30-day notice period to our customers prior to resuming normal business activity, including when we will necessarily and carefully reactivate disconnection processes.”

Customers finding themselves in a bind during this difficult time can reach out to CPS Energy immediately to work out a payment plan.

The locally owned utility company has a few ways to help assist their customers during trying times. For a list of these programs, call 210-353-2222 and speak with an energy advisor or visit their website: https://www.cpsenergy.com/assistance